Weak: duty only
Responsible for answering customer emails and phone calls on a daily basis.
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Turn a plain description of what you did into a formatted resume bullet, using the simple structure: action verb, task, method, result.
Fill in what you can. The result and the number are what make a bullet land, but the builder works without them too.
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Start with four to six for your current or most recent role and three to four for older positions. Keep the lines that show relevant skills, workload, and results. If you cannot cut below eight, check whether the entry repeats similar duties or combines two different positions that would be clearer as separate entries.
Each version adds one thing the one above it was missing.
Responsible for answering customer emails and phone calls on a daily basis.
Handled 60+ customer emails and calls per day across billing and shipping issues.
Handled 60+ customer contacts per day and resolved 82% at first contact, cutting escalations to the billing team by a quarter.
A practical set of conventions for keeping the section clear and consistent.
| Rule | What to do |
|---|---|
| How many per job | Four to six on your current role and three to four on older ones is a useful starting point. Keep only the lines that help explain your fit for the next job. |
| Length | One to two lines. If a bullet wraps to a third line, it holds two ideas and should be split. |
| Tense | Past tense for old jobs, present tense for the one you hold now. Stay consistent inside each role. |
| First word | An action verb usually makes the line easier to scan. Openers such as "Responsible for" and "Duties included" add little detail. |
| Punctuation | Periods or no periods, but pick one and use it on every bullet in the document. |
| Pronouns | No I, me, or my. The resume is understood to be about you. |
| Marker | Use a round bullet or a simple dash. Plain markers are easier to keep consistent across resume formats. |
| Numbers | Add a count, percent, dollar figure, or time saved when it is true and helps explain the scale of your work. |
The job description pages give you ready duty lines for a specific role. Tick what you did and copy the block, then use the builder above for anything they missed.
Four to six bullets for your current or most recent job and three to four for older ones is a practical starting point. Keep the details most relevant to the role you want. If an entry needs eight or more lines, check whether it combines two positions or repeats similar work.
Either is correct. What matters is consistency: if the first bullet ends with a period, every bullet in the document should. Periods read better when your bullets are full sentences, and no periods reads cleaner when they are short fragments.
Start with a past-tense action verb, state what you did, add how you did it, and close with the result. Keep it to one or two lines, drop pronouns, and put a number in the bullet whenever you have one. Avoid "Responsible for" as an opener.
No. They are fragments that skip the subject: "Managed a team of six" rather than "I managed a team of six." Skip the article at the start when it reads naturally, keep the verb first, and do not chain two accomplishments into one line with "and also".
Quantify the work instead of the outcome. Count what you handled: customers per shift, tickets per week, rooms cleaned, orders packed, students taught, files processed. Scope is a number too, and it tells a hiring manager how big your job actually was.
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